Data Deletion Instructions

If you called or messaged a business that uses Hellovate

This includes conversations on WhatsApp, by text message and by phone.

• Send an email to privacy@aqlaan.com with the subject "Data deletion request".
• Include the phone number or WhatsApp number you used and the name of the business you contacted.
• We will confirm we received your request within 5 business days. We may ask you to confirm from that number so that nobody else can delete your data.
• We will delete your conversation data (messages, call recordings and transcripts linked to your number) within 30 days and tell you when it is done.

You can also ask the business directly. The business controls its conversation records and can delete them from its account at any time.

If you are a Hellovate customer or team member

• To delete individual conversations, recordings or files, remove them in your account.
• To delete your user account, ask an owner or admin of your organization, or write to us.
• To close your organization and delete all of its data, an owner should write to privacy@aqlaan.com from the account’s email address.
• When an organization is closed, we delete its conversation data within 90 days.

WhatsApp and Meta

If you want a business to stop messaging you on WhatsApp, you can block it in WhatsApp at any time. Deleting your data from Hellovate does not delete copies held by Meta or on your own device. Meta’s tools and privacy policy explain how to manage those.

What we may need to keep

We may keep limited information when the law requires it, for example billing records, records of opt-out requests so that we keep honouring them, and information needed to resolve a dispute or prevent fraud. We keep it only for as long as that purpose requires.

Contact

Questions about deletion: privacy@aqlaan.com.

Hellovate is operated by Aqlaan for Artificial Intelligence Solutions L.L.C., 95 Yajouz Street, Amman, Jordan.