Your data, kept separate.
Each organization’s conversations, files and settings are kept apart from every other organization’s.
Security
Your conversations are yours.
Customer conversations are sensitive. Hellovate is built so that you decide who can see them, and a person can always step in.
Access you control.
Invite people by role and give each person only the access their job needs. Remove access the moment someone leaves.
- Owner
- Full control, including billing
- Admin
- Settings, agents and members
- Supervisor
- Oversees the team and conversations
- Agent
- Handles hand-offs from the AI agent
Protected sign-in.
Passwords are stored hashed, never in plain text. Accounts lock after repeated failed attempts, and sessions expire on their own.
- Hashed passwords
- Lockout after failed attempts
- Sessions that expire
A person can always step in.
The agent never has the last word. Your team can see every conversation and take over any of them at any time.
Questions, answered.
Can we review your security in more detail?
Yes. Contact us and we will walk your team through how Hellovate handles data and access.
Who can see our conversations?
Only the people you invite to your organization, according to the role you give them.