Terms of Service

1. The service

Hellovate provides AI agents that answer phone calls and reply to WhatsApp and text messages for your business, together with tools to review conversations, hand them to your team and see reports.

The agents are automated. They generate spoken and written replies using artificial intelligence, and may make mistakes. You are responsible for how you configure your agents and for reviewing their work.

2. Accounts

• You must give accurate information and keep it up to date.
• You are responsible for everyone you invite to your organization and for activity under your accounts.
• Keep sign-in details confidential and tell us promptly about any unauthorised use.
• You must be authorised to bind the business you sign up for.

3. Your responsibilities

You decide who your agents talk to and what they say. You agree to:

• Follow all laws that apply to your calls and messages, including telemarketing, consumer protection, privacy and call recording laws.
• Get any consent the law requires before you message or call someone, and before you record a call. Keep proof of that consent.
• Get prior consent before placing any outbound call that uses an AI-generated voice.
• Give the people you serve a privacy notice that explains your use of automated agents and of service providers such as us.
• Follow our Messaging and Calling Policy at hellovate.com/legal/messaging-policy.
• Not use the service for emergency calls. The service is not a replacement for emergency services.

4. WhatsApp, phone carriers and other third parties

The service depends on third-party platforms, including the WhatsApp Business Platform operated by Meta and telecommunications providers such as Twilio.

• When you connect WhatsApp, you must comply with the WhatsApp Business Terms, the WhatsApp Business Messaging Policy and Meta’s other applicable terms.
• Phone numbers and text messaging are subject to carrier rules and registration requirements. You agree to give accurate information for any registration we submit for you.
• Those third parties may suspend or limit your access under their own rules. We are not responsible for their decisions or for their outages.

5. Your data

You keep all rights in the content you and the people you serve provide ("Customer Data"). You give us permission to process Customer Data only to provide, secure and support the service.

For Customer Data that is personal information, you are the controller and we are your processor or service provider. Our Privacy Policy at hellovate.com/legal/privacy explains how we handle it. We do not sell Customer Data and do not use conversation content to train general-purpose AI models.

6. Fees

Fees and billing terms are set out in your order or plan. Unless your order says otherwise, fees are payable in advance, are non-refundable, and exclude taxes. Carrier and platform charges that depend on your usage are passed through as described in your order.

7. Acceptable use

You may not use the service to:

• Send unsolicited or unlawful messages or calls, or contact people who have opted out
• Deceive people, including by impersonating a person or organization or by denying that an agent is automated when asked
• Harass, threaten or discriminate, or send illegal, hateful or sexually explicit content
• Collect sensitive information such as payment card numbers or health records without our written agreement
• Interfere with the service, test its security without permission, or resell it without our agreement

We may suspend an account that breaks these rules or puts other customers, the public or our providers at risk.

8. Our service

We own the Hellovate platform, software and brand. We give you a limited, non-transferable right to use the service for your business while your account is in good standing. Feedback you give us may be used to improve the service.

9. Confidentiality

Each of us will protect the other’s confidential information and use it only to perform under these Terms.

10. Disclaimers

The service is provided "as is". To the extent the law allows, we disclaim all implied warranties. We do not promise that agents will be error-free, that every call or message will be delivered, or that the service will be uninterrupted.

11. Limit of liability

To the extent the law allows, neither of us is liable for indirect, incidental or consequential losses, or for lost profits or revenue. Our total liability under these Terms is limited to the fees you paid us in the 12 months before the event that caused the claim. Nothing in these Terms limits liability that cannot be limited by law.

12. Term and ending the agreement

These Terms apply while you use the service. You may close your account at any time. We may suspend or end your access if you seriously or repeatedly break these Terms. When the agreement ends, you can export your data for 30 days, after which we delete it as described in our Privacy Policy.

13. General

These Terms are governed by the laws of the Hashemite Kingdom of Jordan, without regard to conflict-of-law rules, and the courts of Amman, Jordan have exclusive jurisdiction over any dispute, unless the law where you are based gives you rights that cannot be waived. We may update these Terms, and will tell you about material changes before they take effect. If part of these Terms is unenforceable, the rest still applies.

14. Contact

Questions about these Terms: legal@aqlaan.com.

Aqlaan for Artificial Intelligence Solutions L.L.C., 95 Yajouz Street, Amman, Jordan.