Legal
Messaging and Calling Policy
Effective November 13, 2026 · Last updated November 13, 2026
This policy sets the rules for calls, text messages and WhatsApp messages sent or answered through Hellovate, which is operated by Aqlaan for Artificial Intelligence Solutions L.L.C.. It applies to every Customer and protects the people they contact.
1. Consent comes first
- Only message or call people who contacted you first, or who clearly agreed to hear from you.
- For text messages and WhatsApp, collect opt-in that names your business and says what kind of messages the person will get. Consent cannot be a condition of a purchase.
- Never buy, rent or share lists of phone numbers. Consent given to another business is not consent for you.
- Keep a record of when and how each person agreed.
2. Text messages (SMS)
- Every text messaging programme must say who is sending, how often messages are sent, and that message and data rates may apply.
- Reply STOP to any message to opt out. Hellovate honours STOP, UNSUBSCRIBE, CANCEL, END and QUIT automatically and sends one confirmation.
- Reply HELP for help. The reply names the business and gives a way to reach it.
- Do not message anyone who has opted out unless they opt in again.
- Mobile numbers, opt-in data and consent are never shared with or sold to third parties or affiliates for marketing.
3. WhatsApp
- Follow the WhatsApp Business Messaging Policy and the WhatsApp Business Terms.
- Start conversations only with people who opted in to hear from your business on WhatsApp.
- Agents are used to serve your own customers: answering questions, taking bookings and giving support for your business. They are not offered as a general-purpose AI assistant.
- Always give people a way to reach a person at your business.
4. Phone calls
- Hellovate agents speak with an AI-generated voice. They do not claim to be human, and say they are an automated assistant when asked.
- Outbound calls that use an AI-generated voice require the prior consent of the person called, and must say who is calling and how to opt out.
- If calls are recorded, tell callers where the law requires it. You are responsible for meeting the recording laws of the places you call.
- Respect do-not-call requests and calling-hour rules.
- Do not rely on the service for emergency calls.
5. Content that is not allowed
- Fraud, phishing or deceptive offers
- Illegal goods or services
- Hate, harassment, threats or sexually explicit content
- Requests for payment card numbers, passwords or one-time codes
- Any content that a carrier or Meta prohibits
6. Enforcement
We may pause an agent, a number or an account that breaks this policy, and we cooperate with carriers and Meta when they investigate complaints. To report a message or call you believe broke this policy, write to support@aqlaan.com.