The same Hellovate agent answers your WhatsApp messages, so customers get a real reply right away and never wait until morning.
Most people message and move on. Hellovate answers before they do, with the same care as a phone call.
Hi! Do you have anything open on Friday?
Yes! Friday at 10:30 am or 4:00 pm. Which works better?
4 pm please
Done ✓ You’re booked for Friday at 4:00 pm.
What the agent learns for calls, it knows on WhatsApp. Your customers get the same answers whichever way they reach you.
Human handoff
When a conversation needs a person, the agent says so and passes it to your team with the full history. Nobody has to repeat themselves.
Every message kept in one thread your team can read.
Customers book, move and cancel without leaving WhatsApp.
Questions get answered at night and on weekends.
A person can join any chat at any moment.
No. They message your business on WhatsApp as they do today.
Yes. Your team can step into any conversation, and the agent steps back.
