See it as it happens.
Calls and chats appear live in one view, so you always know who is being helped and who is waiting for a person.
Platform
One place for every conversation.
The agent does the answering. Your team sees everything it says, steps in when needed and learns what customers are asking for.
- Call · Support
- Agent speaking · 01:37
- WhatsApp · Bookings
- Agent replying
- Call · Sales
- With your team · 04:12
- WhatsApp · Support
- Waiting for a person
Nothing gets lost.
Every conversation is saved and searchable, with recordings, written summaries and notes your whole team can see.
- Call recordings
- Summaries and outcomes
- Shared notes
Reports that answer real questions.
See how many conversations came in, how long people waited, what was missed and how each one ended.
- Conversations
- By day, channel and outcome
- Wait time
- Before a person joined
- Missed
- Calls and chats nobody reached
- Handoffs
- What the agent passed on, and why
The right access for each person.
Invite your team and give each person a role. Everyone works from the browser, in the office or at home.
- Roles for owners, admins, supervisors and agents
- Each organization’s data kept separate